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1.6

Should preface with I'm not a consumer; I'm actually an employee.

(TL;DR at the bottom if you don't want to read a huge rant)

One of the stores in southern Ohio has a fantastic store manager: she takes scheduling requests to heart when she can and is generally optimistic with hiring younger people (i.e. students). Unfortunately, she treats her employees a bit unequally. Specifically, family members get special treatment (I don't blame her), but a couple other specific employees also do.

The first assistant, who is probably about 25, treats everyone younger than him like complete garbage. If you're lower ranked than him (i.e. nearly everyone), he treats you like garbage. If you ask him a question that he thinks is ridiculous, he treats you like garbage.

I have personally complained to the store manager and she has said she will take action if necessary. I have seen no action taken; if anything, the assistant treats employees even worse.

Most UDF stores get a large ice cream rush at about 7PM (in the summer). It typically lasts until about 8 or 8:30, less often at 9. One time, this assistant was in the restroom for approximately 30 minutes (starting about 7:15 if I had to guess). One of our other employees was in the ice cream cooler, doing required temperature checks and restocking, while the other employee, being a minor, was on break for an hour.

We're getting absolutely swamped with people, so I asked the assistant, when he returned, "Are you going on [the] register?" (the other employee and I were both on dipside, the woman I was specifically helping was waiting for approximately 20 minutes, which is ridiculous)

He looked at the other employee in disbelief and said, 'did he just tell me to go on register?!' He walked over to the register and started ringing people out. About 9PM rolls around, the rush ends, he makes a phone call and turns to me and says, "I don't know if you were just confused or whatever happened, but don't ever tell me how to do my job again, especially in front of customers." I responded, trying to defend myself, before I eventually dropped it. No point trying to convince a barking dog that you're not hostile.

Later, a mini-rush (as I call them, they always happen right after the main rush and last about 1/4 as long usually) occurs. I'm making a guy's turtle sundae, as I'm walking over to hand it to the customer (who has already paid and has been waiting for well over 10 minutes), the assistant pulls it out of my hands and dumps it in the trash. "Remake it, step-by-step in front of me. You're going to remake it until I'm satisfied. Then, you're going to personally apologize to that man for making him wait a ridiculous amount of time on account of your mistake." Again, I didn't say anything and just silently remade it. I don't get paid less if customers are unhappy, so if he wants to make that happen, fine. I'll feel bad for the customer but whatever. No point trying to convince a barking dog that you're not hostile, right?

Just a little bit later, at probably 9:30, an elderly man, probably late 50's or mid 60's, comes in and buys a few gallons of milk. Previously, no manager or anyone has ever prohibited an employee from assisting anyone (who asks) with carrying things to their vehicles. I'm always more than happy to do so. The elderly man asked if I could help, I replied sure, one moment. Turned to the assistant and said, "Hey, this man asked for help carrying his milk to his carโ€”he has a walker. Do you mind if I help him?" He stopped and looked at me like I'd just asked if I could buy *** from him, or something. "No, of course not. It's floor hours; no one is allowed to go in the back room, or go outside. Besides that, it's a liability. Plus, we've got too many customers for that to be reasonable."

In the store at the time, there were a maximum of 5 customers, 3 of which were waiting in line to get ice cream, not waiting at the register.

The returned to the older guy and said, "Sir, I'm really sorry, but I'm afraid I'm not allowed, apparently." He had overheard the assistant and said, "It's no problem, I understand. It's ridiculous, though. First time I've ever been denied help at this store." "I know, I'm really sorry... the other managers have never prohibited me before. He's (pointing at the assistant) uhh..." "A ***!" I just laughed with him. One of the other customers jumped in and offered to help carry the milk for him since I couldn't, for which I was really grateful. I felt terrible being denied the ability to help that man.

TL;DR Most of the employees are really just trying their best to help most customers. We try to be accommodating where we can, but most of the time you're seeing bad customer service, it might be the result of terrible management. Please keep that in mind. I want to share what store I work at to recommend not going to if you value good management, but I probably shouldn't. All I should probably say is South-West Ohio.

Poor dipside service is because we sometimes aren't very good at making the product; the turnover rate is huge because of terrible management, so usually the only experienced employees are the purple shirts. Some red shirts are but purple shirt means they're some form of management.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

United Dairy Farmers Cons: Manager, Service.

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